Terms & Conditions

Our Terms & Conditions

These are the terms and conditions on which we supply products to you, being goods. This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you. Please read through these terms and conditions before placing your order. They do not affect your statutory rights. Placing an order with Sofa Kingdom Limited constitutes your agreement to be bound by these terms and conditions. Sofa Kingdom Limited reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted. You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. Before placing your order, if you have any questions relating to these terms and conditions please call us at 0121 568 6671 for further assistance.

We are a Furnish Mart Limited company registered in England and West Midland. Our company registration number is ______ and our registered office is at Unit 16 & 17, Heath Road, Wednesbury, West Midlands, United Kingdom, WS10 8LP.

You can place an order via our website https://furnishmart.co.uk following the prompts given or by calling us on 0121 568 6671 .

Once you have placed an order you will be contacted via e-mail within 24hrs (or next working day) with details of your order and further information. Please ensure you check the details are correct and contact us at your earliest convenience if anything is incorrect or not as expected.

The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:
1. The product you ordered being unavailable from stock
2. A product pricing or description error
3. Our inability to obtain authorization for your payment
4. We are unable to meet the delivery deadline you have specified.

Once you have set up your account with us as part of the order process, you will be able to access your order details from our website.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We endeavor to display as accurately as possible the colors of our products on our website, however, as different computers display color tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item’s finish please call us at 0121 568 6671 and we may be able to send you a sample.

All prices and charges on our website are quoted in Pounds Sterling. All product prices include VAT but exclude any delivery costs. These are calculated as part of the checkout process, based on the delivery location and the size or weight of your products. We take all reasonable care to ensure that the price of the products advised to you is correct. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling the order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

Payment for your order is made at the point of placing the order. We accept payment with most types of credit and debit cards (Visa, Mastercard, Delta, Switch, or Maestro). Alternatively, you can pay by cheque, which should be made payable to The Sofa Kingdom Limited

and post to our Head Office address. Products will not be despatched until a cheque payment has cleared in our bank. We also offer finance options on orders over £500 – please see the below section for full details.

We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We will then arrange for payment to be made by another method.

Your delivery will always be free by default.

After you make an order you will be contacted by our customer service team and asked to tell your preferred delivery date.

We will deliver your products to the address you provide us

We can only deliver within the UK mainland. If you live further afield we may be able to deliver to a port or shipment company at an address within the UK. Please note you will need to contact them directly to confirm delivery, find out the opening hours, and contact details which you will then need to pass back to us. Unfortunately, if we are provided with incorrect information which leads to a failed delivery, you will be charged for the costs incurred in line with our redelivery charges listed below. Also, note in the event you arrange for our products to be taken outside of the UK mainland we will only be able to organize exchanges/returns from UK mainland addresses, therefore we recommend your order is checked prior to onward shipping. It is also important that your goods are checked at this point, as we will not accept liability for damage caused by your third-party carrier. Please note if you are based in Scotland or the South West, we normally deliver within 5-10 working days, however, some locations at the furthest corners of the Country can take up to 28 days. Please contact our team if you require further clarification.

If a product is unavailable from stock or our supply of the products is delayed by an event outside our control (ie a delay from our suppliers, adverse weather conditions) then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings, and doorways on the way to the destination room. Please ensure you cover any carpets or furniture and remove pictures and valuables from the delivery area and the route to it through your property. Whilst every care will be taken by the delivery drivers, we will not be liable for any damage to your property caused by your failure to provide a clear access route to the delivery location. We are also not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover whilst delivering the products. Please note there may be restrictions as to how many flights of stairs the delivery team can deliver up, for further information please contact our team. We endeavor to give as much information as possible with respect to the weight and size of our products, however, please contact our sales team at 0121 568 6671 if you are unsure.

Our deliveries are carried out by 3.5-tonne vehicles, so during the order confirmation process, we ask our customers for information that will help our drivers deliver successfully and to ensure the driver has safe access to the premises from the public highway. Missed deliveries may result in charges if these questions are not answered, so if there’s any information that you feel would benefit our drivers and you haven’t disclosed this at the checkout, please give our customer services team a call immediately and they’ll update your order accordingly.

You will be asked for a signature on receipt of your order to confirm where possible, that your products have arrived in a satisfactory condition. Please see section 7 of these terms and conditions for full details of what to do should you need to return your products for any reason.

For all orders, it is essential that someone over the age of 16 is available to receive and sign for your delivery. Unfortunately, we will not be able to deliver your products if there is no one at home to sign for them, so please contact our Customer Services team if that is likely to be the case. Please also ensure the person at your property has all your order details, in particular, details of any extras you have paid for, as our drivers will be guided by them during the delivery; this includes where you want the goods delivered if you have selected a Room of Choice service. Unfortunately, we cannot provide a refund for any services refused at the time of delivery, as these are arranged and paid for in advance. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges are £30 for Standard Delivery, £60 for Large Item Delivery and surcharges can apply depending on your location. Please note that we are not always able to advise specific delivery times in advance. Please see our delivery page for more information.

If the products are lost or damaged in transit, please let us know promptly by contacting us on 0121 568 6671 . So we have all the relevant information, please follow your call up with written confirmation via email to info@Sofa Kingdom.co.uk

Products will be your responsibility from the time the courier delivers them to the address you gave us or you collect from us.

If you have provided us a mobile phone number for the purposes of your order we may contact you from time to time via SMS to ask about our service. If you receive an SMS and would not like to participate then either follow the instructions contained within the message to top-out or ignore.

See how our high-quality construction will make a difference in your bedroom, living room and dining room.

Check out our range of delivery options to bring home high-quality long-lasting oak furniture.

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