If your order has been delivered but you’re not completely in love with it, you can arrange a free return within 72 hours of delivery by phoning our customer service 0121-568-6671 or by email at firstname.lastname@example.org. If you choose to end your contract with us, your rights will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract. If what you have bought is faulty or miss-described, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back) see section 8. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to.
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed.
(c) there is a risk that the supply of the products may be significantly delayed because of events outside our control.
(d) you have a legal right to end the contract because of something we have done wrong. For most products bought online, you have a right to change your mind, within the timescales set out below, and receive a refund. These rights are explained in more detail in these terms. Due to hygiene reasons, customers returning mattresses that have been used and removed from their original packaging may be charged for the reduction in value, unless the products are faulty.